Terms & Conditions

Welcome to Toterly. By using our services—including Dorm Drop, Toterly Summer, Toterly Semester, and Anytime Totes—you agree to the following Terms & Conditions. Please read them carefully. These terms apply to all students, parents, guardians, and authorized users of our services.

1. Definitions

“Toterly” refers to Toterly LLC and its employees.
“Customer” refers to the person completing the sign-up form and/or paying for services.
“Student” refers to the individual whose belongings are stored, delivered, or handled.
“Items” includes totes, boxes, luggage, and any large items approved for storage or delivery.

2. Eligibility & Contact Information

The person paying for the service must complete the primary portion of the sign-up form. If the Customer is a parent or guardian, student information must be added in the “Add Student Info” section. If no student information is provided, Toterly will assume the Customer and Student are the same person.

3. Service Areas

Toterly provides services to specific colleges, universities, and surrounding off-campus housing within our defined service region. Service availability is subject to change. Addresses outside our coverage area may incur additional fees or may be declined.

4. Availability & Scheduling

Tote drop-offs, pickups, returns, and Dorm Drop deliveries must be scheduled according to the instructions provided via email. For Summer and Semester storage, Toterly will request pickup details approximately 30 days before the school’s move-out period. Delivery and Dorm Drop scheduling information will be requested approximately 30 days before move-in.

5. Packaging Requirements

• Customers are responsible for packing items safely and securely.
• Each tote must be closed flat and must not exceed weight recommendations (typically around 45 lbs).
• Liquids, open food, perishables, hazardous materials, weapons, illegal items, or prohibited dorm items are not allowed.
• Large items (e.g., mini-fridges, TVs, bikes) must be approved during sign-up and prepared for transport.

6. Prohibited Items

The following items cannot be stored or transported: perishables, flammable substances, hazardous chemicals, illegal items, firearms, vape devices, alcohol, cash, jewelry, high-value collectibles, or any item restricted by campus housing policies.

Please note: Floor mirrors, glass panels, picture frames, and other fragile glass items are accepted for storage at the customer’s own risk. These items are extremely prone to damage during transport, and Toterly provides no coverage or reimbursement for any glass, mirror, or similar fragile items.

7. Payment & Billing

All charges must be paid in full through Toterly’s secure Stripe payment link. Toterly accepts major credit cards and mobile wallet payments. Storage and delivery services will not be scheduled or completed until payment is received.

8. Missed Appointments

If a Customer misses a scheduled pickup or delivery window, Toterly may charge a rescheduling or redelivery fee. Items may be held at the warehouse until a new appointment is arranged.

9. Ownership of Items

The Customer represents that they are the lawful owner of the items being stored or delivered, or that they have permission from the lawful owner to authorize service. Toterly may require identification or confirmation for certain requests.

10. Storage Conditions

Toterly stores items in a secure local facility with restricted access. Totes and items are labeled, organized by order, and monitored by our staff. While Toterly takes care to maintain safe handling, the facility is not climate-controlled unless explicitly stated.

11. Limits of Liability

Toterly’s liability for lost or damaged items is strictly limited to the lesser of: (a) $100 per tote, box, or individual item (microwave, desk). Under no circumstances will Toterly’s liability exceed $100 for any single tote, box, or approved item, regardless of the item’s replacement cost, sentimental value, or purchase price.

Toterly is not liable for:

• Improperly packed items
• Normal wear and tear
• Damage to fragile, unprotected, or prohibited items
• Loss caused by customer-provided packaging
• Items left in unlabeled bags, loose containers, or unapproved packaging

Items of exceptional value (electronics, jewelry, collectibles, sentimental items, important documents, etc.) should not be stored with Toterly, as our maximum liability remains capped at $100 per tote or item.

Toterly does not provide any coverage for damage to floor mirrors, wall mirrors, glass panels, framed artwork, or any item containing exposed or fragile glass. These items are accepted for transport and storage solely at the customer’s own risk and are excluded from all liability and reimbursement, regardless of how the damage occurred.

12. Claims Process

Claims for loss or damage must be submitted in writing within 48 hours of delivery, including photos and a description of the issue. Claims submitted after 48 hours may be denied.

13. Abandoned Property

If payment is not received, or if items remain unclaimed for more than 60 days after the scheduled return date, Toterly may treat the items as abandoned and may dispose of them at its discretion. Toterly will attempt to contact the Customer before disposal.

14. Access During Storage

Customers may request mid-storage access for an additional fee. Access availability depends on staffing, location, and warehouse scheduling.

15. Customer Responsibilities

• Provide accurate contact, student, and delivery information
• Ensure someone is present for scheduled pickups and deliveries
• Respond promptly to Toterly emails regarding scheduling
• Update address or move-in details as needed
• Follow school housing rules regarding deliveries

16. Changes & Cancellations

Customers may modify or cancel services before items are picked up. Once items are in Toterly’s possession, storage fees are due for the selected term (Summer, Semester, or monthly Anytime Totes).

17. Weather & Force Majeure

Toterly is not responsible for delays or issues caused by severe weather, road closures, university access restrictions, strikes, emergencies, or events outside our control. Scheduling may shift to the nearest available window.

18. Privacy Policy

Toterly collects customer information solely for providing storage and delivery services. Toterly does not sell or share personal information except as required to complete payment or comply with law.

19. Acceptance of Terms

By submitting any Toterly order form, paying for services, or having items delivered or stored, you acknowledge acceptance of these Terms & Conditions.

20. Contact

For questions about these Terms & Conditions, please contact us at:
Email: [email protected]
Phone: 410-627-8238