Privacy Policy

Last updated: November 2025

This Privacy Policy explains how Toterly LLC (“Toterly,” “we,” “us,” or “our”) collects, uses, and protects information when you use our services, including Dorm Drop, Toterly Summer, Toterly Semester, Anytime Totes, and our website at toterly.com. By using our services, you agree to this Privacy Policy.

Note: This Privacy Policy is provided for general informational purposes and does not constitute legal advice.

1. Information We Collect

We collect information that you provide directly to us as well as limited technical information automatically.

Information You Provide

• Contact information: name, email address, phone number, and mailing address.
• Student details: student name, school, dorm/building, room number, and move-in/move-out dates.
• Order details: selected service (Dorm Drop, Toterly Summer, Toterly Semester, Anytime Totes), number of totes, boxes, and large items.
• Communication: messages you send by email, forms, or phone calls, including scheduling requests and support inquiries.
• Parent/guardian information: if a parent or guardian is the payer or primary contact, we may store their contact details in addition to the student’s.

Payment Information

Payments are processed by third-party providers such as Stripe. Toterly does not store full credit card numbers. We may receive limited information from our payment processor, such as the last four digits of a card, transaction amounts, and payment status, for recordkeeping and order tracking.

Automatically Collected Information

When you visit our website, we may automatically collect limited technical information, such as:

• IP address and general location (city/region level)
• Browser type and device type
• Pages visited and referring pages
• Date and time of your visit

This information helps us understand how our site is used and improve performance. We do not use it to personally identify you unless combined with information you provide.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your orders and accounts
• To schedule tote drop-offs, pickups, storage, and deliveries
• To send confirmations, reminders, and service-related updates
• To provide access to your My Storage page and related features
• To process payments and keep records of transactions
• To respond to your questions, requests, and support needs
• To improve our website, services, and communications
• To comply with legal obligations and enforce our Terms & Conditions

3. Sharing of Information

We do not sell your personal information.

We may share information in the following limited circumstances:

• Service providers: With trusted vendors who help us operate our business, such as payment processors (e.g., Stripe), email providers, or IT service providers. They are permitted to use information only to perform services for Toterly.
• Schools or housing offices: In limited cases, we may coordinate with university housing or residential life staff to comply with building access rules, delivery windows, or safety requirements.
• Legal, safety, and compliance: When required by law, court order, or to respond to a lawful request from authorities, or to protect our rights, property, or safety, or that of our customers or others.
• Business transfers: In connection with a potential or actual merger, sale, or transfer of Toterly assets, customer information may be transferred as part of that transaction, subject to appropriate confidentiality protections.

4. Cookies and Similar Technologies

Our website may use basic cookies or similar technologies to maintain session information (for example, to remember that you are logged into an order status page or to help the site function correctly). We currently do not use cookies for targeted advertising.

You can adjust your browser settings to block or delete cookies, but some parts of the site may not function properly without them.

5. Data Retention

We retain customer and order information for as long as reasonably necessary to:

• Provide the requested services and complete your storage/delivery term
• Maintain business and tax records
• Resolve disputes and enforce our agreements

When information is no longer needed, we may delete it, anonymize it, or store it in a secure, archived form.

6. Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, loss, misuse, or alteration. No system can be completely secure, so we cannot guarantee absolute security, but we work to protect your information and limit access to staff who need it to perform their job duties.

7. Parents, Guardians, and Students

Many of our services involve parents or guardians paying for services on behalf of students. The person paying for the service should complete the primary portion of the sign-up form. If a parent or guardian is the payer, student details can be added using the “Add Student Info” section of the form so we can direct deliveries and communications correctly.

If no separate student information is provided, we will assume the Customer and Student are the same person.

8. Children’s Privacy

Toterly’s services are intended for college and university students and their families. We do not knowingly collect personal information directly from children under 13. If you believe we have collected such information, please contact us so we can delete it.

9. Your Choices

You have certain choices regarding how we communicate with you and how your information is used:

• Updating information: You can update key details (such as contact email or address) by emailing us at [email protected] or using the contact information on our website.
• Service-related emails: Because our services depend on email for confirmations and scheduling, you may not opt out of essential service messages while your order is active.
• Marketing messages: If we send general updates or promotional messages, you may opt out using the unsubscribe link (if provided) or by contacting us directly.

10. Third-Party Links

Our website may contain links to third-party sites (for example, university pages or partner resources). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices. When we make material changes, we will update the “Last updated” date at the top of this page. Your continued use of our services after changes take effect means you accept the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Email: [email protected]
Phone: 410-627-8238
Mail: Toterly LLC, 1924 Shanklin Ave, Parkville, MD 21234